Frequently Asked Questions (FAQ)
Shipping & Delivery
1. How do I track my shipment?
Tracking your shipment is easy! Simply enter your Tracking Number in the tracking box on the homepage or go to the Track Shipments page. You’ll receive real-time updates on the status of your package, including estimated delivery time.
2. How can I change my delivery address?
If your package hasn’t been shipped yet, you can update the delivery address directly from your UpMailer account. Once the shipment is in transit, please contact our customer service to request a change. Additional fees may apply depending on the status of the delivery.
3. What are your shipping rates?
Shipping rates depend on various factors including the weight, size, destination, and delivery speed of your package. To get an accurate rate, use our Shipping Calculator available on our homepage or in your account. We also offer discounts for frequent shippers and bulk shipments.
4. How do I schedule a pickup?
You can schedule a pickup online through your UpMailer account. Simply log in, go to Schedule a Pickup, and enter the required details, including the pickup address and preferred time. If you need assistance, our customer support team is available to help.
5. Can I ship internationally?
Yes! We offer international shipping to over 200 countries. When you create a shipment, simply select your destination country. For international shipments, additional fees may apply depending on customs, size, and weight.
6. What should I do if my package is delayed?
If your package is delayed, please check the tracking page for the most up-to-date status. If it’s still unclear, reach out to our customer service team with your tracking number. We’ll assist you in resolving any issues as quickly as possible.
Account & Billing
7. How do I create an account?
Creating an account with UpMailer is simple! Click Sign Up at the top right of the homepage and provide your details, including email, password, and shipping preferences. You’ll be able to track shipments, save addresses, and access special offers.
8. How do I update my payment information?
Log into your UpMailer account, go to Account Settings, and click on Payment Methods. From there, you can add, update, or remove your credit/debit card information.
9. Can I get a receipt for my shipment?
Yes! After each shipment is completed, you will receive a digital receipt via email. You can also view and download past receipts by logging into your account and going to My Shipments.
10. How can I cancel or modify my shipment?
You can modify or cancel shipments that are not yet in transit through your UpMailer account. Once a shipment has been dispatched, cancellation or modification may not be possible. Please contact customer service as soon as possible for assistance.
11. How do I access my shipping history?
Your shipping history is stored in your UpMailer account. Simply log in, go to My Shipments, and you’ll be able to view past shipments, download receipts, and reprint labels if needed.
Package & Shipment Issues
12. What do I do if my package is damaged?
If your package is damaged, please contact UpMailer customer service within 7 days of delivery. Be sure to have your tracking number and photos of the damaged item ready to file a claim.
13. What if my package is lost?
In the rare case that your package is lost, file a claim through our website using your tracking number. We’ll investigate the issue and, if necessary, compensate you for the lost goods based on our Shipping Protection Policy.
14. Why did my shipment fail to deliver?
There are several reasons a package might fail to be delivered, including incorrect addresses, recipient unavailability, or delivery exceptions. Check your tracking status for details, or contact our support team for assistance.
15. How can I re-route my package?
You can re-route your package to a different address through your UpMailer account. Re-routing is only possible for certain types of shipments and may incur an additional fee. Contact customer support for further assistance if needed.
16. Can I request a signature for delivery?
Yes, you can choose to require a signature upon delivery for any shipment. You can select this option during the checkout process. This service is ideal for valuable or sensitive items.
Packaging & Labeling
17. How do I properly pack my items for shipping?
Proper packaging is essential to ensure your items arrive safely. Follow our Packing Guide for tips on using the right materials for different types of products. For fragile items, use bubble wrap and ensure the box is securely sealed.
18. What labeling information is required for shipping?
Each shipment requires a complete sender and recipient address, including the name, street address, city, and postal code. If you’re shipping internationally, additional customs information may be required. You can easily generate and print labels from your UpMailer account.
19. Can I print shipping labels at home?
Yes! Once you’ve created a shipment through your UpMailer account, you can print the shipping label directly from your computer or mobile device. We recommend using a laser printer for clear, high-quality labels.
20. What types of packaging materials do you offer?
We offer a variety of packaging materials, including boxes, bubble wrap, envelopes, and pallets. You can order these materials through our website or purchase them at a local UpMailer store.
Pricing & Quotes
21. How can I calculate shipping costs?
To calculate shipping costs, simply use our Shipping Calculator. Enter the package details (weight, size, destination) and select your preferred delivery service. You’ll receive an instant quote.
22. Are there any discounts for bulk shipping?
Yes, we offer volume discounts for businesses and customers who ship large quantities regularly. You can learn more about these offers by signing up for our Business Shipping Program or contacting customer support.
23. What is the price for expedited shipping?
Expedited shipping options, like Next-Day and 2-Day delivery, are available for an additional fee. The exact cost depends on your package’s weight, size, and destination. Use our Shipping Calculator to get an exact price.
Security & Privacy
24. Is my personal information safe when I ship with you?
Absolutely! UpMailer uses SSL encryption to protect your personal and payment information. We take your privacy seriously and adhere to strict data protection protocols.
25. How do you protect my payment information?
We protect your payment information using industry-standard SSL encryption and comply with all relevant data protection laws. Your payment details are never shared with third parties without your consent.
26. Can I track my shipment without creating an account?
Yes, you can track your shipment using just the tracking number. However, creating an account will allow you to track multiple shipments and access your shipping history for future reference.
Customer Support
27. How can I contact customer service?
You can reach UpMailer customer service via:
- Email: info@upsmailer.com
- Live Chat: Available on our website for immediate assistance.
28. What are your hours of operation?
Our customer support team is available Monday to Friday from 8:00 AM to 6:00 PM (EST). For urgent inquiries outside these hours, use our 24/7 live chat.
29. Do you offer technical support for using your website?
Yes, if you encounter any technical issues with our website, you can contact UpMailer Technical Support through our live chat or by emailing info@upsmailer.com.